General

General

Get Help
Get Help

General Support

Get Help

General Support

Shipping & Returns

How do I return my unopened hardware?

  1. Contact Globalstar Customer Relations at [email protected].
  2. Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
  3. Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request.
  • Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted. 
  • All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused.
  • Allow 4-6 weeks for your credit card statement to reflect the refund.

Need more help?


Contact Us

CALL

Phone support is available Monday to Thursday 24hrs CST.
Friday: 12:00AM to 10:00PM CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.