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SPOT Trace
Satellite Tracking Device
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LATEST FIRMWARE
Release Date2023-01-18
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Trace Support
General
How do I share my tracking with other people?
To share tracking in near real-time, we recommend creating a Shared View from within your mapping page of your SPOT account and sending the link to your contacts. If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will allow you to import your location and messaging activity.
Creating a Shared View is an excellent way to share your messaging and tracking activity with family, friends, and colleagues.
To create a Shared View, please follow the steps below:
On the SPOT Mapping page, click on the Shared View icon and select the Add Item icon
. Select the Add Shared View icon
to begin creating a Shared View. Complete the required fields and customize your Shared View by selecting your preferences. Click on the Create Shared View button when done.
Don't forget to send the Shared View page to your friends and family. Click here to learn how.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.