General Support

How do I return my unopened hardware?

1. Contact Globalstar Customer Relations at [email protected].
2. Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
3. Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request.

• Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted. 
• All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused.
• Allow 4-6 weeks for your credit card statement to reflect the refund.