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Partnership
Globalstar is partnered with FocusPoint International, Inc to provide crisis assistance services under the Global Overwatch & Rescue™ Plan to SPOT customers worldwide.
The Global Overwatch & Rescue Plan provides you with a 24-hour Crisis Response Center Hotline, and access to several medical and security benefits should you experience an emergency during travel.
The Global Overwatch & Rescue Plan Benefits
- Extensive travel medical & security assistance
- No cost evacuations for users that suffer a security or medical mishap
- Comes standard with 24/7 multi-lingual crisis consultation
- Access to a team of highly experienced medical, security and crisis response specialists
- Assistance with qualifying crisis, medical, hazardous summer and winter sports, natural disasters, and pandemic threat events that interrupt adventures
FocusPoint International Client Excellence
40YEARS OF EXPERIENCE
140COUNTRIES SERVED
200CRITICAL CARE FLIGHT NURSES
300AIR AMBULANCES
2,400ON-CALL MEDICAL PROVIDERS
600LOCATIONS SUPPORTED
13M+CUSTOMERS PROTECTED
40,000MEDICAL PRACTITIONERS IN NETWORK
The Global Overwatch & Rescue Plan Pricing
- Basic
- YEARLY SERVICE PLAN$39.99/yr.12 month term applies
Questions & Answers
Why is Overwatch x Rescue™ “OxR” offered to SPOT customers?
As of July 1, 2021; Globalstar entered a partnership with FocusPoint International, the OxR provider, to protect SPOT customers with a market-leading crisis assistance fully funded plan.
How does OxR protect SPOT customers?
OxR will respond to security-crisis, pandemic threat, natural disaster, and medically necessary evacuation events suffered by eligible customers outside of their permanent residence.
Does a SPOT customer have to pay additional cost for services during a crisis event?
No, SPOT customers receive fully funded response services and expense-covered benefits during a crisis event including on-demand 24/7 access to security and medical service specialists for advice and incident management. Therefore, expenses to resolve a crisis event, or to deploy medically necessary transport, must be paid directly by OxR operations and cannot be reimbursed to the customer.
What is the benefit of fully funded assistance/expense plan?
During a crisis event or medically necessary evacuation, OxR operations will arrange and pay on the SPOT customer’s behalf, expenses associated with the crisis (i.e., shelter in place, safe harbor, evacuation) or the medically necessary transport.
Does OxR replace my travel or medical insurance?
No, OxR is not an insurance policy, so it is not intended to replace travel medical or trip insurance plans. OxR serves to enhance the SPOT customer experience during a crisis thus eliminating out-of-pocket expense, deductibles, or claim processing, to receive expense benefit to resolve a qualifying crisis event or to receive medically necessary transport benefits. OxR has no monetary limits applied, the service limitations are based on a) frequency of use requiring expense deployment during a plan year and b) the number of assistance days.
Can I purchase an OxR membership for my family members or friends under the same SPOT My Account?
- Log into SPOT My Account.
- Click SETTINGS AND BILLING.
- Click OVERWATCH & RESCUE PLAN.
- Fill out the required onscreen information.
Need more than one OxR Plan?- Click ADD ANOTHER OxR PLAN button
- Fill out the required onscreen information.
- Click Save.
How does OxR protect me when practicing hazardous sports?
In effort to increase protection, for OxR plan customers that practice summer or winter hazardous sports and suffer a crisis event, OxR will provide either:
a) fully fund search and rescue (SAR) expenses
b) costs to conduct medically necessary transport to the nearest appropriate care facility
Payment of SAR expenses apply to those that are required to satisfy a financial obligation imposed by rescue authorities and are paid on behalf of the SPOT/OxR customer. For full details on how hazardous sports are defined and the application terms and conditions, please consult the OxR plan wording.
a) fully fund search and rescue (SAR) expenses
b) costs to conduct medically necessary transport to the nearest appropriate care facility
Payment of SAR expenses apply to those that are required to satisfy a financial obligation imposed by rescue authorities and are paid on behalf of the SPOT/OxR customer. For full details on how hazardous sports are defined and the application terms and conditions, please consult the OxR plan wording.