SPOT Trace

SPOT Trace

SATELLITE TRACKING DEVICE
Get Help
Get Help
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Documents
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Firmware
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LATEST FIRMWARE

Release Date
2023/01/18
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
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SPOT Trace Support

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SPOT Trace Support

General

Finding the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages.  We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message.

  • Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky.
  • If you are in a heavily forested area, attempt to find a clearing
  • If you are in a valley, attempt to elevate as much as possible

Need more help?


Contact Us

CALL ☎

For General info and Sales: [+27 11 467 2360]
For Technical Support and dialing from RSA: [080000SPOT]
For Technical Support and dialing from outside RSA: [+353 94 950 5096]

Please have your PIN ready when calling.
PIN confirmation is not supported via voice.
Please enter your pin on your phone dial-pad.

Technical phone support is available Monday to Friday 24h CST

EMAIL ✉

[email protected]
 

Physical Address ⛫

17 Rockview Close,
Lone Hill, Sandton, 2062
South Africa