SPOT Gen3

SPOT Gen3

Satellite GPS Messenger
Get Help
Get Help
Documents
Documents
Firmware
Firmware
Apps
Apps

LATEST FIRMWARE

Release Date
10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
Update Firmware >>

SPOT Gen3 Support

Get Help  |  Documents  |  Firmware  |  Apps

SPOT Gen3 Support

Messaging

SPOT Gen3 is no longer in production, however, it is still supported on the Globalstar Satellite Network.

What is the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages.  We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message.
•    Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky.
•    If you are in a heavily forested area, attempt to find a clearing
•    If you are in a valley, attempt to elevate as much as possible

Need more help?


Contact Us

CALL

Phone support is available Monday to Thursday 24hrs CST.
Friday: 12:00AM to 10:00PM CST.

Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.

1 (877) 452-5782
1 (985) 327 7500

Chat with an Agent

Chat Support is available in English. Additional languages are supported using machine translation.

Service cancellations and payments are not supported via chat.

Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.