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SPOT Gen4
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LATEST FIRMWARE
Release Date10/18/2022
Firmware Version
2.1.2
Firmware Updater Version
2.11.1
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SPOT Gen4 Support
Messaging
SPOT Gen4 and SMS Messaging
The SPOT Gen4 offers the option to send messages to mobile phones. Mobile contacts may be configured in your SPOT account by accessing your device settings, then viewing the configuration of your Check In, Custom, and/or Help messages.
To configure a mobile contact for SMS delivery:
- From the device settings page of your device, select the message type from the Message Profiles section. For example, Check In.
- Select Add Mobile Number.
- Select the Wireless Carrier of the mobile contact.
- Enter the 10-digit mobile phone number, then click OK
- You will notice that the new contact will be displayed in your list. It will automatically be configured for use for the selected carrier’s SMS gateway.
- Please remember to verify the message sent and the rest of your contact. list.
- Click Save.
Common Questions and Issues
I do not know the wireless carrier for one or more of my mobile contacts
- We recommend contacting the individual to ensure that their mobile contact information is configured correctly in your message profile.
- Please be aware that SMS gateway services are not offered by every wireless carrier. We recommend inquiring with the service provider for availability of their SMS gateway.
- Please ensure that there are no settings or third-party applications that are preventing delivery to your mobile device.
- Check your wireless account settings to ensure that messages that are sent to your device, via the SMS gateway, are not blocked.
- Ensure that your device has sufficient cellular coverage to receive SMS messages.
- If you still require support, please contact SPOT Customer Relations for assistance.
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500