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SPOT Trace
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LATEST FIRMWARE
Release Date1/18/2023
Firmware Version
2.0.2
Firmware Updater Version
2.11.1
Update Firmware >>
SPOT Trace Support
General
How can the SPOT interference be prevented in aircraft?
In many cases, keeping the SPOT device at least 12-18 inches away from any navigation equipment or GPS antennas will resolve the problem. This can be difficult in smaller planes as many pilots want to place the SPOT device on the glare shield. If interference is observed, move the SPOT device to another location and check again for interference. Continue testing until the problem is resolved. Please note that in some cases, the interference problem will not be able to be resolved unless the SPOT product is turned off.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.