Login
SmartOne Solar
SmartOne C
ST100
STX3
STX3 Dev Kit
SPOT X
SPOT Gen4
SPOT Trace
Product Replacement
The Product Replacement Program offers registered SPOT users the ability to quickly replace your damaged, lost or stolen device.
SPOT Gen4 and SPOT Trace: $17.99/yr or $1.99/mo + $30 deductible
SPOT X: $30/yr or $2.50/mo + $50 deductible
Protect yourself and your Device:
From facing extreme temperatures to being tossed around on packs and vehicles, our products are built to take it. But let’s be honest—the activities you do and the places you go with your device bring unexpected challenges. That’s why the Product Replacement Program is available to you, just in case you need it!
Program Highlights:
Duration: 12 months with automatic renewal upon 1 year
Coverage: Damage, loss, theft, repair (only if not covered by the limited warranty)
Claims: 1 time per year allowed for replacements; repairs – max of 2 times
Different Plans: No
Billing: Monthly and Annual available at the time of initial service activation or during annual subscription service renewal
Replacement: Refurbished unit if available or new unit
How Do I Get This?
1. CHECK YOUR ACCOUNT
Are You a New Customer? Select Product Replacement Porgram coverage at the time of activation.
Are you an Existing Customer? You may add Product Replacement Program coverage within 30 days of renewal of your service plan.
2. SIGN UP
When activating a SPOT unit this can be added online during the activation process. If you are nearing renewal on your service, please call Customer Relations at 1 (866) 651-7768 or from outside of North America dial +1 (985) 327-7511 and they will assist you.
3. MAKING A CLAIM
To make claims under the Product Replacement Program, please call Customer Relations at 1 (866) 651-7768 or from outside of North America dial +1 (985) 327-7511 and they will assist you.