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SPOT X
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LATEST FIRMWARE
Release Date8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Firmware
Restoring the Update process
When experiencing issues with the Update process, follow the steps below to Recover the device:
- On the Updater Tool screen, click on the Disconnect button (Do Not Physically Disconnect the Device from the PC)
- On the Updater Tool screen, select the ABOUT tab and click on Recover Device
- Select Yes at the prompt and enter the device ESN and COM Port. COM Port can be found in your PC Device manager
- After selecting the COM Port, the Recovery will start
- Allow the complete process without interruption
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
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