![SPOT X](/getmedia/bc354b6f-6e6f-45db-895d-c3f5295e494d/SPOT_X.png?width=369&height=493&ext=.png)
SPOT X
2-Way Satellite Messenger![Get Help](/getmedia/1dd20135-ff0c-45ea-8195-684380ad0d07/get-help-active-menu-icon.png?width=40&height=61&ext=.png)
Get Help
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Documents
![Firmware](/getmedia/2a814807-73a0-4fad-a614-b475b9688bde/firmware-menu-icon.png?width=54&height=46&ext=.png)
Firmware
![Videos](/getmedia/89ee7068-89ed-4819-9d91-21567ba0660c/videos-menu-icon.png?width=65&height=44&ext=.png)
Videos
![Apps](/getmedia/f19521ff-1499-465f-bbed-d5a0f630f3b8/apps-icon-white.png?width=91&height=145&ext=.png)
Apps
LATEST FIRMWARE
Release Date8/4/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>
SPOT X Support
Firmware
Syncing Issues
- Disconnect the cable from the both the PC and SPOT X
- Attempt a Hard Reset. Click here for the Hard Reset instructions
- Verify that the SPOT is not processing data (tracking, sending messages, fetching, etc)
- Verify the cable is firmly connected to both the PC and SPOT X
- Look out for one or all of the following errors on your SPOT X or in your SPOT My Account:
- Verify the Country code is entered (1 for US) and not the Area code for the Contact information on the SPOT X Contacts section
- Verify that no special characters are used in the Predefined Messages. Accents are commonly used in foreign languages; these may be causing Sync issues
- Verify there are no duplicates in Contacts or Predefined messages
- A Factory reset may be needed if you are still unable to perform a Sync. See instructions here for completing the Factory Reset.
- If you are still unable to perform a Sync, you may try removing all Contacts, Predefined Messages and Waypoints from your SPOT My Account before attempting the Sync
CALL
Phone support is available Monday - Friday, 24h CST.Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500