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General Support
Shipping & Returns
QUESTIONS AND ANSWERS
When will my purchase arrive?
Shipping is based on a combination of weight and destination. Orders will be processed and generally shipped in 1-2 business days, via Ground delivery, pending stock availability. Orders will generally arrive within 3-9 business days, based on ship address location. Any change requests after your order has been submitted cannot be guaranteed.
How do I return my unopened hardware?
Contact Globalstar Customer Relations at customerservice@globalstar.com. Provide your ESN, Order ID number and date of purchase/activation along with your customer information. Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request. Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted. All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused. Allow 4-6 weeks for your credit card statement to reflect the refund.
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CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into your My Account.
1 (877) 452-5782
1 (985) 327 7500
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday to Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.